When something is not right

A gate that does not fit the opening, a latch that does not suit the cabinet, a color that looks different in your hallway: it happens, and the way back is simple.

Returns follow the rules of the retail partner that sold the item. Open the order in your account on the partner’s site, pick the item and follow the steps; the partner’s policy spells out the window, the condition expected and how the money moves.

Please do not send products to any address connected with this catalog; nothing can be processed here. The retail partner’s order page is the one road that works.

Before starting a return on a gate, check the extensions first: many openings that seem too wide for a gate are a fit with the right extension, and that is often cheaper and faster than swapping the whole thing.