Reach the nursery desk
Questions about a specific product, about which gate fits an odd opening, or about anything written in these pages: write to the address below and a person who knows the line answers.
Questions about an order you already placed, delivery timing or bringing an item back belong to the retail partner where the order went through; the receipt in your inbox carries the links that get those answered fastest.
If paper suits you better, the catalog also has a postal address.
511 Walnut Street
Suite 1750
Cincinnati, OH 45202
Suite 1750
Cincinnati, OH 45202
Letters reach us here. It is a desk in an office tower, not a shop: there is nothing on site to see or collect, and parcels cannot be handled - for returns, the retail partner’s order page is the only road that works.